Frequently Asked Questions

Quick answers about our coffee, shipping, subscriptions and local services. Can't find what you're looking for? Contact us and we'll be happy to help.

Our coffee

Where is your coffee roasted?

All of our coffee is roasted in small batches in Springfield, Missouri.

How fresh is your coffee?

Every order ships within 5 days of roasting, and the roast date is printed on every bag, so you always know exactly how fresh your coffee is.

Is your coffee whole bean or ground?

Our coffee ships as whole bean for the best flavor and freshness. For the best cup, grind right before you brew.

What bag sizes do you offer?

Most of our coffees come in 12 oz, 2.5 lb and 5 lb bags. Can't decide? Our 6-Bag Sampler includes a 12 oz bag of every coffee in our lineup.

Do you have decaf?

Yes. Our Mexico Decaf is a water-process single origin with notes of milk chocolate, nougat and stone fruit.

How should I store my coffee?

Keep your beans in an airtight container at room temperature, away from light, heat and moisture. Avoid the fridge, and enjoy them within a few weeks of the roast date for peak flavor.

Do you sell green (unroasted) coffee?

Yes. We offer green coffee beans for home roasting, with moisture levels and tasting notes listed for each.

Shipping and local delivery

Do you offer free shipping?

Yes. Orders of $35 or more ship free within the US. Orders under $35 have shipping calculated at checkout.

Do you deliver locally?

Yes. We offer free local delivery within 25 miles of Springfield, MO. Enter your address at checkout and choose Local Delivery if it's available for your area.

Subscriptions

How does a coffee subscription work?

Choose "Subscribe and save" on any eligible coffee and pick a delivery frequency: every month or every 6 weeks. You'll save 15% on every order, and fresh coffee arrives on your schedule.

Can I change or cancel my subscription?

Yes. There's no obligation. You can modify, skip or cancel your subscription anytime from Manage Subscription. Learn more on our coffee subscription page.

Espresso machine services

Do you service espresso machines?

Yes, in the Springfield, MO area. We offer in-home Espresso Machine & Grinder Tuning and Espresso Machine Descaling, Cleaning & Tuning, plus commercial services for cafés and restaurants.

Can I add a service to my coffee delivery?

Yes. If you're within our local delivery area, you can add in-home service right in your cart, and we'll contact you to schedule your visit.

Cakes, pastries and events

Do you ship your cakes and pastries?

Our Eastern European cakes and pastries are available in the Springfield, MO area only.

Do you cater weddings and events?

Yes. We create dessert tables for weddings and large events. Please order about 2 months in advance. See our wedding and event desserts.

Gifts and wholesale

Do you offer gift cards?

Yes. Our gift card can be used on any coffee, tea or treat in our store.

Do you offer wholesale coffee?

Yes. We supply cafés, restaurants and offices with specialty coffee. Apply for a wholesale account and we'll be in touch.